(should be: Bank of Thieves)
I am LIVID right now! We have several accounts with this bank including our business account. Today, I made several direct deposits to be transferred into other individuals accounts (which BofA sits on for 3 business days between taking it out of our account IMMEDIATELY and going into their account). Well, today when I tried to process the transactions I got a white page, and the arrow was going round and round for about 4 minutes. Obviously, something went wrong, because I would normally get a confirmation page with confirmation numbers for each transaction. So, I clicked back to the previous page. All my data was still entered so I re-submitted the transactions. This time the transactions went through immediately, and I received the confirmation numbers. I decided to go check another page, just in case something behind the scenes may have happened without me being aware of it. Luckily I did, because each transaction had been duplicated! What was a few thousand dollars was now doubled!! I quickly tried to find a way to cancel the double transactions, but could not find any option to do so. I got on the phone and waited about 20 minutes before getting a rep. I gave her the info. and she located the transactions. She then told me that she needed to contact another department to void the duplicate transactions. After being on hold for a couple of minutes another person got on the line and this is when all hell broke loose. He informed me that the money had already been taken out of our account and that it could be 3 days until we would get the money returned! I asked to speak to a manager and he told me there was no one else to speak with. Well, that didn't go over well with me. HOW DARE THEY TAKE OUR MONEY AND SIT ON IT FOR 3 DAYS!! And HE HAD THE GALL TO SAY IT WASN'T THEIR FAULT!! WHAT A CROCK OF SHIT!! There is nothing else we can do until tomorrow, when we will definitely be going into a branch to raise hell.
You have my permission to pass this on!